Terms of Service

Version: 2026-10-05 · Last updated: 5 October 2026

1. Operator and scope

Plaidia is operated by the service provider identified in our Imprint. These Terms apply when you create or use a Plaidia account and when you use Plaidia services. Additional information shown at checkout or for a specific feature forms part of the relevant transaction.

The Community Guidelines, Publishing Rules, Copyright & IP Policy, and Child Safety policy apply alongside these Terms where relevant. Our Privacy Policy explains how personal data is handled.

2. Accounts and age

You must provide accurate account information and keep your credentials secure. You are responsible for activity performed through your account unless applicable law provides otherwise.

If you are under the age at which you can independently enter a particular contract in your country, you may make purchases or start subscriptions only where a parent or legal guardian has authorized the transaction or applicable law otherwise permits it. Never use another person's payment method without their permission.

3. Plaix virtual currency

Plaix is a closed-platform virtual currency issued for use inside Plaidia. Plaix is not legal tender, a bank deposit, cryptocurrency, investment product, or a claim to a fixed amount of money. Plaix cannot be redeemed for cash by ordinary users and has no guaranteed exchange rate or external market value.

Your wallet can contain different Plaix categories, including purchased, earned, promotional, and gifted Plaix. Different categories can have different permitted uses for fraud prevention, creator-economy integrity, or promotional purposes. The wallet and immutable transaction ledger maintained by Plaidia are authoritative for your in-platform balance.

Purchased Plaix may be sent to another user only through Plaidia's supported Send Plaix feature and subject to the fee, minimums, limits, cooldowns, account requirements, and risk controls displayed before sending. The recipient receives the displayed transfer amount; the sender pays any displayed fee separately. Gifted Plaix cannot currently be re-sent or used to create withdrawable creator earnings.

We may introduce or change transfer limits, anti-fraud rules, or fees prospectively where reasonably necessary, but we do not retroactively reduce the number of Plaix already validly purchased merely because our pricing changes.

4. Buying Plaix

Before you continue to hosted checkout, Plaidia displays the Plaix amount, real-money price, currency, and important consumer information. The payment provider's checkout displays the final payment details, accepted payment methods, and any taxes or localized pricing that apply to the transaction.

Purchased Plaix is credited only after Plaidia receives verified confirmation from the payment provider. A browser redirect or screenshot is not proof of payment. If the provider later reverses, refunds, or charges back a payment, Plaidia may reverse the corresponding purchased Plaix and related downstream value. If some of that value has already been spent or transferred, Plaidia may place a financial restriction or recovery balance on the account to prevent duplicate value, subject to mandatory law and your statutory rights.

5. Premium subscriptions

Premium is a recurring paid subscription. The price, billing interval, included benefits, and renewal terms are shown before checkout. Unless you cancel, Premium renews automatically at the displayed interval and the payment method managed by the payment provider may be charged for the next period.

You can stop future renewal through Plaidia's subscription controls, the billing portal where available, or the continuously available Cancel subscription / Verträge hier kündigen function. Ordinary cancellation normally takes effect at the end of the current paid period. Mandatory rights to extraordinary termination remain unaffected.

If a renewal payment fails, Plaidia may provide a limited grace period. If payment is not completed, Premium access may end. A full refund or chargeback for the current paid period may also end the associated Premium entitlement.

6. Payment provider and merchant of record

Plaidia uses external payment providers and the commercial model can differ by product. Where Stripe Managed Payments is enabled for an eligible transaction, the applicable Stripe/Link affiliate acts as merchant of record for that transaction and may handle checkout, receipts, indirect taxes, payment-method processing, fraud/dispute handling, and transaction support. Plaix top-ups are not submitted through Stripe Managed Payments under the current integration; where Stripe processes a Plaix top-up directly, Stripe acts as payment processor and Plaidia remains the seller. Plaidia remains the seller/product provider and remains responsible for the Plaidia service, virtual goods, entitlements, and platform obligations that remain with us.

Payment-card details are collected by the hosted payment provider; Plaidia does not receive or store full card numbers.

7. Withdrawal rights, refunds, and statutory remedies

Nothing in these Terms excludes or limits mandatory consumer rights. If you are a consumer and a statutory withdrawal right applies, you may exercise it within the applicable period. For EU/EEA distance contracts this is commonly 14 days, subject to the specific legal rules for the contract.

The purchase of in-game virtual currency is not treated by Plaidia as digital content that automatically loses the withdrawal right merely because the currency was credited. Where a statutory withdrawal right applies to purchased Plaix, unused purchased Plaix remains withdrawable within the applicable period. Amounts already consumed, transferred, or used in a completed transaction can require separate legal treatment.

For digital content or services, a withdrawal right can expire early only where the legal requirements for immediate performance, express consent, acknowledgement, and contract confirmation are actually satisfied. We do not rely on a blanket clause in these Terms to remove that right.

You can submit a withdrawal declaration using Withdraw from contract / Vertrag widerrufen. Voluntary refund policies, if offered, are additional to statutory rights. Statutory conformity, warranty, repair, replacement, price-reduction, termination, and damages rights remain unaffected where applicable.

8. Creator marketplace and digital content

Plaidia may allow users to acquire creator-made digital content with Plaix. The listing should identify the content, price, creator or seller context, licence, and other material characteristics before purchase. Plaidia can apply creator-earnings holds and reverse creator earnings where a related transaction is lawfully refunded or reversed.

Acquiring a digital item or asset does not transfer intellectual-property ownership unless the listing expressly says so. Your permitted use is determined by the applicable licence and platform rules.

9. User-generated content

Your ownership

You retain ownership of original maps, worlds, levels, models, scripts, media, and other content you create and upload ("Your Content"). You must have the rights necessary to upload and publish it and must not infringe another person's intellectual-property, privacy, publicity, or other rights.

Licence needed to operate Plaidia

You grant Plaidia a worldwide, non-exclusive, royalty-free licence to host, copy, encode, transmit, display, distribute, and technically modify Your Content as reasonably necessary to operate, secure, back up, moderate, and provide the Plaidia service and to make content available according to the visibility and sharing settings you select.

For content you intentionally publish publicly, the licence also includes reasonable use of screenshots, thumbnails, titles, and excerpts to surface and promote that content and Plaidia. The licence ends when the relevant content is deleted, except to the extent copies must temporarily remain in backups, are required for legal/security records, or were already lawfully shared with other users under a continuing licence. Mandatory author rights remain unaffected.

Other users' content

You may use other users' content only as permitted by the applicable licence and Plaidia feature. You must not bypass access controls, republish another creator's work as your own, or exploit content beyond the permissions granted.

10. Acceptable use and moderation

You must follow the incorporated platform policies and applicable law. You must not use Plaidia for malware, unauthorized access, harassment, exploitation of minors, fraud, payment abuse, money transmission outside supported Plaidia functionality, or other unlawful or harmful activity.

We may investigate, restrict, remove, or disable content or accounts where reasonably necessary to enforce these Terms, protect users, comply with law, or protect the platform. Where applicable law requires notice, reasons, or a means to contest a moderation decision, we will provide them.

11. Account closure and balances

You can request account deletion through the available account controls. Before deletion, unresolved payments, disputes, refunds, creator obligations, legal retention duties, or financial restrictions may need to be resolved. Mandatory rights concerning paid digital content or unused virtual currency are not waived by account closure.

We do not promise cash redemption of remaining Plaix when an account closes. This does not affect any refund, withdrawal, restitution, or other remedy required by applicable law.

12. Service availability and changes

We may maintain, improve, replace, or discontinue features. For paid digital services and content, changes are subject to applicable consumer law, including rules on conformity and modifications of digital products. We will not rely on this section to remove mandatory rights.

13. Liability

Nothing in these Terms excludes liability that cannot legally be excluded or limited, including liability for intent, gross negligence, injury to life, body or health, or mandatory product-liability rules.

For slight negligence, we are liable for breach of material contractual obligations only to the extent of the typical foreseeable damage. A material obligation is one whose performance is necessary for the proper fulfilment of the contract and on which you may reasonably rely. Mandatory consumer law remains unaffected.

14. Changes to these Terms

We may update these Terms for legal, security, technical, or service reasons. We will provide reasonable notice of material changes. Where applicable law requires your consent to a contractual change, continued use alone will not replace that required consent.

15. Governing law and jurisdiction

These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, mandatory consumer-protection rules of the country of your habitual residence remain unaffected. Jurisdiction is determined by applicable law.

16. Contact and dispute information

Contact details and information about consumer dispute resolution are available in our Imprint. Questions about a transaction can also be raised through the payment-provider support options shown on the receipt where Managed Payments applies.